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How to avoid pitfalls in an uncertain economic context

by With No Comment Lawyer EntrepreneurDigitalizationProductivity

More and more lawyers are discovering the power of BI or Business Intelligence.

Yes, it's a somewhat barbaric term and not necessarily very clear.

Explanations.

For a long time #lawyers had to juggle sources of information as diverse as they were varied to get an idea of ​​the economic activity of their firm. We obviously think of Excel tables, updated as often as possible but which quickly become obsolete. You then have to get back to work.

Another source is the accountant. A phone call or an email provided more or less rapid feedback to find out the turnover achieved to date and, in the best case scenario, whether the firm was generating a result or not.

In an economic context that is tense and becoming more and more uncertain, this artisanal mode of operation no longer meets the challenges. The parameters are identified:

☣️ galloping inflation
☣️ rise in interest rates
☣️ purchasing power of households at half mast
☣️ economic slowdown, possibly recession
☣️ deterioration of the geopolitical situation
☣️ health crisis and successive waves of confinements

The events that have occurred since 2020 have taught us that nothing is impossible, even the unimaginable.

But it goes both ways. The worst is never certain 🌈!

In this context full of challenges, it is crucial to see as clearly as possible. Well-ordered charity begins with oneself. To avoid being a passenger dependent on the vicissitudes of the market, it is better to be in charge.

This is where BI comes into play!

The lawyer needs performance indicators like the captain of an A350 needs his dashboard. It's when the weather gets bad that he needs to know his route while avoiding traps.

The important thing here for any lawyer is to identify the strengths and weaknesses of their firm. To do this, it must have several indicators and monitoring tables. Let us cite a few particularly essential ones:

📈 The turnover achieved to date + forecast

📊 The amount of unpaid amounts overall and per customer

📈 The elderly scale

📊 Customers to bill

📈 Profitability per File and per Client

📊 The top 10 Customers by CA excluding tax

📈 The top 10 Files by CA HT

Updated 29 / 08 / 2022

Automate

Of course, these detailed indicators and tables should act as facilitators, meaning that they should not represent an additional workload for lawyers. 

The update must therefore be entirely automated, this is a key point in the success of the approach undertaken by the firm. Thus, even when carrying out your activity alone, you can have the same information as structured firms with greater resources.

Precision

Beware of an overdose of information and indicators. But even with the right indicators in place, it is necessary to be able to target the information sought. Each indicator, each table must offer the user the possibility of being able to filter the information to be displayed to allow him to visualize only the expected results. Better understanding a situation requires usable information. 

The power of the Cloud

This is where one of the main advantages of SaaS solutions lies, developed specifically to be intuitive and always available.

Because this is the other challenge: being able to consult these key indicators at any time and wherever you are. This means that the lawyer must be able to connect to the firm while traveling, from their own computer or from third-party equipment, without ever putting their data at risk.

This is a notable difference with the usual Excel tables: having a real BI allows you to consult your performance indicators as soon as it is necessary, simply and immediately. It's much simpler and more flexible than with an Excel table which requires a PC or a (large) tablet at least.

If the subject interests you and you want to regain control of your activity to be prepared to deal with any situation, do not hesitate to contact one of our specialists: 

Make an appointment with a specialist
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How to automate your accounting as a lawyer?

by Lawyer EntrepreneurDigitalization

Beyond being a legal specialist, an advisor and a professional who best defends the interests of his client, a lawyer is also an entrepreneur, who is led to explore all the aspects related to his profession. In this sense, a lawyer does not escape the administrative obligations that apply to all self-employed people, such as accounting for example. Together we will go through the accounting obligations that apply to the profession, as well as the best practices for automating your accounting as a lawyer. 

 

The accounting obligations of lawyers: what are the rules? 

As with all other entrepreneurs, the accounting and tax obligations of lawyers depend on the applicable tax regime. There are generally two types of plans used by lawyers to practice their independent activity:

    • – micro-BNC regime
    • – BNC regime in controlled declaration

 

 

 

Accounting for lawyers in micro-BNC

 

The micro-BNC is the regime which allows a lawyer to benefit from relief in terms of accounting and administrative obligations. In fact, a lawyer subject to this regime (often a collaborating lawyer at the start of his career) does not have to close accounts at the end of the fiscal year, nor does he have to submit a balance sheet to the administration. On the other hand, a micro-BNC lawyer is required to keep a recipe book. This lists all collections made as well as their details (the amount of fees, means of payment, date, etc.). 

The accounting of a micro-BNC lawyer is not limited only to keeping this book. As a professional, a lawyer has the obligation to issue quotes and invoices to his clients. Whether the micro-BNC lawyer invoices fees to his firm or to his own clients, an invoice is required for each service. Moreover, these tasks can prove to be the most repetitive. 

The other administrative aspect of micro-BNC lawyers concerns VAT declarations. A lawyer exceeding certain turnover thresholds (€44 and €500) becomes liable for VAT. L'subjection of a micro-BNC lawyer to VAT entails for him the obligation to prepare VAT declarations every month or every quarter, depending on the regime chosen. 

 

Accounting for lawyers in controlled declaration 

 

The accounting of lawyers in controlled declaration is more complex than that of lawyers in micro-BNC. Indeed, controlled declaration lawyers have a legal obligation to keep complete accounts (commitment or cash flow, as desired). Accounting requires: 

    • – the transmission of annual accounts to the tax administration every year (balance sheet, income statement as well as annexes). We are talking about the famous 2035 declaration
    • – keeping an accounting book which must list all the flows of the lawyer's activity, classified in the correct accounting category
    • – the obligation to keep all documents justifying activity flows (invoices, receipts, expense reports, purchase notes, etc.).

Being subject to VAT, a lawyer in controlled declaration must send his declarations to the tax authorities every month or every quarter (depending on the regime chosen). 

In the same way as the micro-BNC regime, invoicing in accordance with legal standards is obligatory for independent lawyers practicing under the controlled declaration regime. 

 

Our advice for not wasting time with accounting as a lawyer

 

As you can see, accounting and administration are no fun for lawyers. Fortunately, there are solutions to simplify your daily life as a lawyer and save time between client meetings, hearings and files. 

 

Automate as many tasks as possible

 

1. Billing 

To free up your time, consider adopting efficient invoicing software. Choose software that gives you the ability to create catalogs of recurring fees, costs and disbursements. As a collaborating lawyer, for example, you will be able to generate invoices in two clicks for your firm for the re-invoicing of fees. This is also what is proposed Jarvis Legal. You can create your own predefined activity lists, which will save you considerable time when it comes to time entry and invoicing.

2. Management of supporting documents 

Managing the supporting documents is certainly the most painful part. If you are not in the habit of doing your accounting as you go, you risk ending up with a ton of accumulated invoices and tickets. To avoid being overwhelmed, consider adopting software that allows you to digitize supporting documents by taking photos or uploading them. This will encourage you to forward your supporting documents to your accountant over time. Here too, Jarvis saves a lot of time by killing two birds with one stone: you can deposit your supporting documents in the appropriate directory in your file, which will also automatically send it to Acasi to be integrated into your accounting.

 

Delegate, you are not an accounting expert 

 

Managing your accounting, VAT returns and balance sheet alone exposes you to errors and oversights. You are not an expert in accounting, so it is better to delegate all these legal obligations to experts whose job it is. Imagine the stress and anxiety of having missed the deadline for your balance sheet or VAT returns. Call an accountant who will take care of all this part for you. This will save you time, nerves and the mental burden that accounting represents for self-employed people. With Acasi, you have a coach dedicated to your file whose mission is to support you in all these steps. 

 

Use modern solutions 

 

As we said in the introduction, being a lawyer also means being an entrepreneur. This role implies a certain vigilance and, above all, anticipation regarding the management of its cash flow. This can be tedious if you are not equipped with the right tools. Adopt tools that allow you to avoid unpleasant surprises. 

 

In summary, accounting and administrative management can be tedious if you are not equipped with the right tools. Does this mean that we need to increase subscriptions and therefore costs to remain efficient? No. Fortunately, there are all-in-one solutions that are there to help you. For example, Jarvis et ACASI offer simple, intuitive tools that simplify your daily life. Acasi, the accountant for lawyer, is both an accounting application that automates all your accounting tasks to help you on a daily basis and an accounting firm, registered with the Order of Chartered Accountants to take care of all your legal obligations. Right now, Thanks to the Jarvis x Acasi partnership, you benefit from a 10% discount on all their offers.

Go for it! 

Zelimkhan CHAVKHALOV

Maître Zelimkhan CHAVKHALOV – Lawyer at the Strasbourg Bar

by With No Comment Unclassified

What would you say to a colleague who asked you for advice on management software?

I'll tell him Jarvis or nothing.

Zelimkhan SHAVKHALOV,
Lawyer at the Strasbourg Bar Tweet

Jarvis customer review

1. What is the main problem you faced before using Jarvis?  

The main problem was managing my practice. I was simply using a cloud service for my files with nothing but the Office suite to work with. After a while, it became problematic to the point where I spent more time organizing my files and my tasks according to their priorities rather than devoting myself to my profession as a lawyer. The same was true for billing.

2. How did Jarvis help you solve this problem?

The solution offered by Jarvis undoubtedly addresses the problem I was facing. I think I have saved around a hundred hours of work during the year, since Jarvis offers access to all the information for each file in an orderly and centralized manner. I just need to use all the features offered by the solution optimally to have peace of mind and no longer worry about a possible oversight in my files.

3. What is your assessment after several months of use?

After more than a year of using Jarvis, I have a largely positive assessment of it. Despite some email and calendar synchronization issues, which the technical team resolved, Jarvis offers a solution that meets all my law firm management needs. My goal was to spend as little time as possible on organizing my work and more generally managing my practice, so as to allow me to spend more time processing my files. I can say without a doubt that Jarvis helped me achieve this goal.

4. What would you say to a colleague who asked you for advice on management software?

I'll tell him Jarvis or nothing.

Discover Master CHAVKHALOV’s office

 

Me Zelimkhan CHAVKHALOV is a lawyer at the Strasbourg bar. 

Holder of a Master's degree in public and private law, as well as a Master in Private International Law, it aims to advise and represent natural and legal persons in matters relating to private international law in general and commercial law and international arbitration in particular.

Visit the office
boost your cash flow

7 best practices to boost your cash flow

by With No Comment Lawyer EntrepreneurProductivity

Cash flow is the crux of the matter. Lawyers, independent or in law firms, are just as concerned by this central problem. Especially since, very often, they have an ambiguous relationship with money. This sometimes creates situations of tension on a cash flow already undermined by the various crises experienced recently: strikes in defense of the retirement system, yellow vest movement, astonishment linked to the pandemic then closure of courts and now economic uncertainty created by the war in Ukraine.

Fortunately, there are good practices to boost the firm's cash flow and thus protect against insomnia or periods of slowdown in activity.

1. Manage your cash flow

Knowing at any time what the firm's cash flow level is constitutes the basis for any prior action on the subject.

The first step consists of regularly checking the availability in your bank account:

– If you only have one account, check the balance online or from your mobile app

– If you have several bank accounts, use an aggregator like Bankin (it’s free) which will allow you to see at a glance the total available on all of your accounts

The second step consists of anticipating expenses and expected income over the next 3 months. Create an Excel table in which you can enter income on the one hand, and expenses on the other, to then calculate the available balance each month. Click here to download the model that we make available to you free of charge. Some tips for feeding this painting

– Prioritize recurring expenses and income such as rent, various subscriptions, monthly payments (insurance, service contracts, bank charges, etc.)…

– Then enter the expected amounts in descending order to avoid forgetting which would have a strong impact on the final result

This work must be long-term. Also, it is important to protect the regular updating of this table by blocking a slot of one hour every week (same day and same time) to ensure that the table lives and is useful to you. Write it in your Outlook calendar to make sure you don't forget it.

You now have a tool that allows you to anticipate and take preventive actions to avoid finding yourself in a delicate situation. It's time to move on to the initiatives you can take to boost your cash flow.

2. Cash out sooner

For reasons that are still unclear (we have been supporting thousands of lawyers for almost 10 years), lawyers often feel uncomfortable when billing their clients or when talking to them about money. It's a shame because this often places them in a complicated financial situation that they generate themselves!

This is all the more regrettable because the longer they wait to invoice their clients, the more the bill increases and the more embarrassing the situation becomes for the lawyer. In short, it's the snake that bites its own tail! Fortunately, there are simple solutions that the lawyer can quickly implement.

These are the famous grocery bills. They allow you to collect a substantial part of the amount that the lawyer will charge in the case. A golden rule is that the lawyer systematically asks his client to honor the retainer invoice before he takes any action on his part on behalf of said client. Setting this rule from the outset will not pose a problem. On the contrary, the customer will appreciate the frankness and clarity of the remarks. Conversely, receiving an invoice when you don't expect it is always more delicate. This can consume time in explanations and justifications.

Invoice before even starting to work for your client: you are establishing a solid relationship and working in a more peaceful context. Using software like Jarvis Legal simplifies the creation and sending of retainer invoices, just like publishing personalized fee agreements to the customer's contact details.

3. Invoice your customers regularly

As the case progresses, the lawyer enters time and incurs costs on behalf of his client. It is counterproductive to wait too long to bill it, for the reasons already mentioned above. It is preferable to invoice your client regularly, which allows you to maintain a permanent and constructive dialogue. In fact, it is an opportunity to keep him informed of the progress of his file and to answer any questions he may have. If there is a pitfall, it is dealt with as soon as it appears, which facilitates its rapid resolution.

There are mainly three effective billing methods within law firms:

– Pay as you go billing

– Invoicing at the end of the month

– Billing upon reaching a level

To do this, the lawyer must have an up-to-date view of his outstanding files, client by client, to know when to trigger invoicing and for whom. Software like Jarvis Legal offer this type of functionality, allowing the lawyer to trigger invoicing with several clients in just a few seconds. Invoices are thus personalized and published on the firm's letterhead. They can be sent directly by email, accompanied by an acknowledgment of receipt and reading to facilitate follow-up by the responsible lawyer.

4. Shorten payment terms

Invoicing your customers regularly allows you to trigger the payment deadline sooner and collect the amounts to be collected more quickly. Depending on its activity and the type of its clientele, a law firm will grant variable payment deadlines. You must therefore be able to identify them in order to follow them precisely and trigger reminders in a timely manner (see below).

The payment deadline will have a strong impact on cash flow. Indeed, between the moment when the service is “produced” by the lawyer and the moment when the latter is paid, the Working Capital Requirement (WCR) must be financed. That is to say the expenses linked to the proper functioning of the firm to produce the service promised to clients. The later the firm invoices, the later it will collect, the longer the period to be financed (and therefore the WCR) will be and therefore more expensive. Another perverse effect, poorly understood, the BFR can lead the lawyer to think that he must charge more, risking further straining the relationship with his clients on this subject and slowing down his commercial development.

The cash flow level therefore depends on the good timing between invoicing and collections. If these are slow to arrive, you must then move on to the next step: recovery.

5. Follow up with your customers as soon as they notice a delay

As we have said, it is essential to invoice your customers on time. It is just as essential to follow up with bad payers. It is therefore strongly recommended for a law firm to set up a recovery process that offers several levels of recovery. Indeed, not all customers necessarily have bad intentions when the time comes to pay the bill but they delay doing so.

They may have simply forgotten. There may be a technical or administrative problem or even an exceptional unforeseen event. It is then not necessary to be too aggressive in its recovery. On the contrary, being patient and understanding will strengthen customer relationships.

Conversely, chronic bad payers must be identified to anticipate and adapt the invoicing process on the one hand and collection on the other. Here too, there are turnkey solutions such as Jarvis Legal which displays an aged balance per customer. It is constantly updated and can be exported to have an up-to-date listing of the customers and invoices concerned to initiate follow-ups with the customers concerned.

It is essential that the lawyer does his part and takes charge of the subject because he is too often embarrassed to call or follow up with his clients on this sensitive subject. It should be noted that time is against him: the longer the situation drags on, the more complicated it will be to resolve.

6. Act quickly and efficiently in the event of cash flow difficulties

Thanks to the cash flow monitoring table presented at the beginning of this article, you have the ability to anticipate. As soon as you identify a future difficulty that could lead to a more complicated period that is likely to last, quickly make the necessary decisions.

To do this, from the list of expenses indicated in the cash flow statement, identify those which present an uncertain return on investment (ROI), which is too distant or those expenses which have no value in the eyes of your customers. This concerns your offices, operating costs, equipment as well as service providers or transport costs for example.

You will be able to re-incur these expenses when you have exited the phase of turbulence and the cash flow has returned to a satisfactory level.

7. Have a reserve to deal with unforeseen circumstances

The periods we have been going through for several years have demonstrated that no scenario, however highly improbable, should be ignored. Your cash flow must allow you to deal with unforeseen events and give you time to adapt.

Ideally, you should have 4 to 6 months of cash available. How to define this threshold? It's simple: it represents the amount of expenses to be assumed over this period, assuming that there will be no more turnover over this same period. So if you have monthly expenses of €5, the target cash flow level should be between €000 and €20 thousand to benefit from a sufficient reserve.

You can also ask your bank for an overdraft facility or overdraft authorization. Calculated in proportion to your turnover, it generally represents 15 days of turnover. This is the period during which you will be authorized to be overdrawn within the limit of the authorized amount. Be careful, however: this solution is quite expensive and you will have to become positive again within the 15-day period allowed.

Once the cash reserve has been established, it is recommended to optimize the surplus so as not to let money sit unnecessarily. Whether personally or for your employees, there are very interesting and particularly attractive solutions, such as the offers offered by Swisslife or AXA (additional income to supplement a future retirement, participation plan, contributions, etc.).

Cash flow is a highly strategic subject, both for businesses and law firms. Like the battery in your laptop or smartphone, you always need to have a reserve to face the unexpected. As we have seen here, many levers are at your disposal to take the initiative on this subject and not suffer. Now it's your turn.

To go further on this subject, download the cash flow monitoring table that we provide free of charge and do not hesitate to make an appointment with a business manager to find out more about Jarvis Legal.

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Legaltech Village: platform software is the solution!

by With No Comment Digitalization

The 2nd edition of the Legaltech Village is taking place December 6 & 7, 2017 next at the Docks de Paris, in Aubervilliers.

legaltech villageOn this occasion, we will host on Thursday December 7 at 15:30 p.m. a conférence titled: “Put legaltech at the heart of your firm thanks to platform software”. You can register here.

Here is a preview of the plan for this workshop.

Digitalization and Legaltech: opportunities for the law firm

Digital technology brings enormous changes to all economic, social and human sectors. We can cite a large number of truly new products or services. Legaltech is one of its variations for the legal sector and, there too, the situation is exciting.

The presence of Jarvis Legal in 27 countries around the world and particularly in the United States allows us to bring back numerous experiences and numerous examples of successes and innovations from around the world. 

Through numerous examples, we will discuss with you the variety and quality of the solutions present on the market. It is also the ambition of the Legaltech Village to show the advantages of legaltech.

Strategically, digitalization and legaltech are clearly opportunities for law firms. It is essential to feel involved because it is now that these changes are taking place and the opportunities are greatest. However, the reality is not the strategic vision. The risks should not be underestimated.

The lawyer facing the risks, limits, difficulty of technological choices

The risks, limits and difficulties should not be minimized. The technological choices made by the different publishers or economic players are therefore important.

Let us cite for example the lack of unity between the different tools, making widespread use within the firm difficult. Or the promise of ease and the difficulty of daily use.

On the security side, the GDPR prevents the use of a large number of solutions, from the most common (Dropbox, Gmail, WeTransfer) to the most complex (is ROSS compliant with the legislation?).

Being dependent on proprietary software is a risk. In these times of openness and rapid change, how can we be a prisoner of an environment (Microsoft for example) and its technical or strategic choices (dialogue with Google solutions, make tools dialogue with each other)?

Freedom, Agility, Sustainability 

This is why the notion of platform software is essential. Thanks to appropriate technology, you can benefit from a true open API, allowing all of the firm's software tools to interact. Scalability now but also in the future when a new tool comes to the market and it is also connected to the API.

Everyone can connect freely from their equipment, free of charge and without difficulty. Collaboration and networking is really facilitated, inside and outside the office. It is agility that takes precedence and allows for permanent adaptation.

The applications being integrated at Jarvis Legal, for example, are numerous and offer law firms access to a true software ecosystem, unified and easy to use.

It is therefore a real strategic advantage that platform software confers. In this way, the opportunities of legaltech are exploited while the risks are reduced. It is the ideal tool to put legaltech at the heart of your firm.

Join us on December 7 at 15:30 p.m. during the next Legaltech Village!

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Village Legaltech: putting innovation at the heart of your firm

by With No Comment Digitalization

The 2nd edition of the Legaltech Village will be held on December 6 & 7, 2017 at the Docks de Paris, at Plaine Saint Denis, as part of the Paris Open Source Summit.

Legaltech village: come and meet innovation 

Opening data, collaboration and sharing information are at the heart of the open source approach. This is the meaning of the Paris Open Source Summit 2017.

Co-organized by openlaw and Justice Village, the show brings together the French legaltech ecosystem around the notions of openness and innovation in the legal market.

The values ​​of openness are at the heart of the legal profession, for example through professional collaboration or inter-professionality. Thus the last congress of the ACE association was held in October around the theme “Openings”. On the technological side, the majority of legaltechs come from the world of IT development, structurally organized around the notion of collaboration.

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Lawyer 3.0: changing mentalities is a prerequisite for the transformation of law firms

by With No Comment DigitalizationUnclassified

We have started our big study entitled The great strategic transformation of law firms with an introductory statement describing the main stages: analysis of the market forces at work, issues at stake, means of action. It is through these steps that lawyer 3.0 can emerge.

In the 2nd part of our analysis, we then illustrated the major changes at work. We concluded that the change will be a success at the cost of 3 transformations:

  • Cultural: changing mentalities within the firm
  • Organizational: developing work processes
  • Digital: relying on the tools that enable change

Today we will focus our analysis on cultural transformation, an essential prerequisite for the adaptation of law firms to new market conditions. This is the advent of lawyer 3.0.

Lawyer 3.0: its advent requires a real cultural transformation

The first condition for transforming law firms is to change mentalities, particularly those of the firm's partners. We must understand that change is INELUCIBLE. Nothing can stop the wave of digitalization and opening of the legal market. Nothing can stop changes in customer behavior either. It is therefore much better to take advantage of the opportunities that change brings rather than wanting to stick to your old practices.

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National Lawyers Convention: return to the Jarvis Legal stand

by With No Comment Digitalization

The 2017 national lawyers' convention was held from October 18 to 21 in Bordeaux. Jarvis Legal, as a digital solution for lawyers, was a partner of the event. We have provided you with a summary of the best moments in this article.
Our stand was also very lively. Back to our highlights.

The Jarvis Legal booth at the National Convention

As with any trade show, setting up and preparing the stand is a challenge! The before/after photos show the extent of the work that was completed in one day.

In the end, placed between the Incubator Village and one of the bars, and between the workshop rooms and the plenary, the stand was always full for 3 days!

Our Partners

First, conferences and workshops were organized with our partners Georges, the accounting robot and Appointment, qualified data specialist.

We were also able to exchange with many partners, such as Dalloz, My lawyer, Legalvision, Legalife, ...

We work with each of them to offer our customers complementary offers. Our platform architecture allows us to be an API, that is to say, to interface any type of software with our solution (both Sage, Quickbooks or Mailchimp as well as Dalloz or my-lawyer)

Entertainment

Many activities were organized on the stand.

For example, the professional photo workshop, taken by professional photographers from the Whaooimage agency, was always full for 2 days! A large crowd of lawyers took advantage of our booth to benefit from a beautiful, up-to-date photo for their website and social profiles.

The wheel of fortune has allowed many lawyers to win gifts or discounts on licenses, such as pens, 10% discount, etc. 

Finally, numerous demonstrations of our Jarvis Legal solution were organized, individually or in groups. The new version of our solution undoubtedly convinced the lawyers present!

And we also had the pleasure of welcoming the 2 new co-presidents ofLawyers without Borders (Julien on the left, Vincent on the right and Kavi, from Jarvis Legal in the middle)!

Their vision of the profession: transmission – training – assistance in countries with difficult political contexts. Congratulations for your action!

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The National Lawyers Convention begins Wednesday, October 18!

by With No Comment Digitalization

Jarvis Legal is a partner of the 2017 National Lawyers Convention, in Bordeaux. 3 years after Montpellier, the profession finds itself once again at the initiative of the CNB for its major triennial event.

Find us at stand C090 to discover our new software solutions and numerous workshops.

National Lawyers Convention 2017: under the sign of digital

The theme of the Convention this year is: “Economy, Digital and Territory: new strategies for lawyers”.

Management solution: ergonomics is decisive

by With No Comment Unclassified

There are many law firm management tools available on the market. And that’s without counting the plethora of English-speaking products on offer. What key criterion should govern the choice of your practice management solution?

Ergonomics is essential for all software

A decisive element is often underestimated: ergonomics. However, it is the element that makes the difference when choosing the practice management solution and even more, when using it. 

To be convinced of this, you just need to think from the user's point of view. What do the fantastic SQL database management features on Excel do for me? Multiple work possibilities. However, it would take days of training for me to master the beginning of this functionality.